UpCanyonDelete Your Data
UpCanyon — published by UpCanyon LLC on the App Store and Google Play.
Last updated: October 2026
Accounts in UpCanyon are optional. Whether or not you signed in, you can delete everything the App holds, in the App or with one email.
If you signed in: delete your account
- Open UpCanyon and tap the gear to open Settings.
- Scroll to the bottom and tap "Delete account."
- Confirm. Your account and everything backed up to it are deleted immediately: your email and name, your pins, lists, saved places, unit preferences, and the alerts tied to the account. This cannot be undone.
Deleting the account does not erase what is stored on the phone itself. Use the next section for that.
Erase what is on your phone
- Open UpCanyon and tap the gear to open Settings.
- Under Purchases & data, tap "Reset app data." This permanently erases everything stored on your device: preferences, pinned spots, lists, saved places, and trial state.
- If you created alerts without signing in, delete them (or turn off alert channels) before resetting. That removes the matching server-side records.
Or request deletion by email
Email hello@upcanyon.app with the subject "Data deletion request." If you have an account, write from the email address you signed in with. If you never signed in, no proof of identity is needed: server data is keyed to an anonymous install ID, not to your name or email. We complete deletion requests within 30 days (usually much faster) and confirm by reply.
What is deleted, what is kept
| Data | Where it lives | On deletion |
|---|---|---|
| Preferences, pinned spots, lists, saved places, trial state | Your device | Erased immediately by "Reset app data" (or by uninstalling the App) |
| Account: email, name, and the backup of your pins, lists, saved places and units | Our servers (only if you signed in) | Deleted immediately by "Delete account" in the App, or on email request |
| Alert rules and the pinned spots they watch | Our servers (only if you enabled alerts) | Deleted when you delete the alerts, or on email request |
| Anonymous install ID and push notification token | Our servers (only if you enabled alerts) | Deleted on request; dead push tokens are purged automatically |
| Crash reports (Sentry) | Sentry, anonymized | Age out automatically; you can opt out in Settings → Notifications |
| Purchase records | Apple, Google, and RevenueCat | Retained by those platforms per their policies (required for refunds and restoring purchases); we never see payment details |
| Support emails | Our inbox | Kept up to 2 years for follow-up, deleted sooner on request |
Details on everything above are in our Privacy Policy.